Cookies Policy

We ask that you read this cookie policy carefully as it contains important information on who we are and our use of cookies or similar technologies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities in the event you have a complaint.

Who we are

Our website and the Loop app are operated by  Trust Power Limited (company number 10144503).

Our website and app

This cookie policy relates to your use of our website,  www.loop.homes and the Loop app.

Throughout our website and the Loop app we may link to other websites owned and operated by certain trusted third parties, such as to energy suppliers. These other third party websites may also use cookies or similar technologies in accordance with their own separate cookie polices. For privacy information relating to these other third party websites, please consult their cookie policies as appropriate.

Cookies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies and other similar tracking technologies such as pixel tags on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

Our use of cookies

We use cookies and other similar tracking technologies such as pixel tags on this website to:

  • recognise you whenever you log into the app (this speeds up your access to the website as you do not have to log in each time);
  • obtain information about your preferences and use of our website;
  • keep track of the items stored in your shopping basket and take you through the checkout process when you use the webshop
  • carry out research and statistical analysis to help improve our content, products and services and to help us better understand our users’ requirements; and
  • target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
  • make your online experience more efficient and enjoyable.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Types of cookies

The cookies we place on your device fall into the following categories:

  • Session cookies—these allow our website to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards
  • Persistent cookies—these are stored on your device in between browser sessions. These allow your preferences or actions across our website to be remembered. These will remain on your device until they expire, or you delete them from your cache
  • Strictly necessary cookies—these cookies are essential for you to be able to navigate our website and use its features. Without these cookies, the services you have asked for could not be provided
  • Performance cookies—these cookies collect information about how you use our website, e.g. which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our website works
  • Functionality cookies—these cookies allow our website to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites
  • Targeting cookies—also known as advertising cookies, these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on our website and help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

Category: Necessary (11)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

COOKIE NAME   PROVIDER           TYPE      EXPIRY

__cfduid              hs-analytics.net HTTP      1 year

Cookie purpose description: Used by the content network, Cloudflare, to identify trusted web traffic.

__cfduid              hsforms.com     HTTP      1 year

Cookie purpose description: Used by the content network, Cloudflare, to identify trusted web traffic.

__cfduid              hsforms.net       HTTP      1 year

Cookie purpose description: Used by the content network, Cloudflare, to identify trusted web traffic.

__cfduid              hs-scripts.com   HTTP      1 year

Cookie purpose description: Used by the content network, Cloudflare, to identify trusted web traffic.

__cfduid              hubspot.com     HTTP      1 year

Cookie purpose description: Used by the content network, Cloudflare, to identify trusted web traffic.

__cfduid              hubspot.net       HTTP      1 year

Cookie purpose description: Used by the content network, Cloudflare, to identify trusted web traffic.

__cfduid              loop.homes        HTTP      1 year

Cookie purpose description: Used by the content network, Cloudflare, to identify trusted web traffic.

__cfruid               blog.loop.homes              HTTP      Session

Cookie purpose description: This cookie is a part of the services provided by Cloudflare – Including load-balancing, deliverance of website content and serving DNS connection for website operators.

CookieConsent loop.homes        HTTP      1 year

Cookie purpose description: Stores the user’s cookie consent state for the current domain

wc_cart_hash_#               loop.homes        HTML    Persistent

Cookie purpose description: Unclassified

wc_fragments_#              loop.homes        HTML    Session

cookie purpose description: Unclassified

 

Category: Statistics (4)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

COOKIE NAME   PROVIDER           TYPE      EXPIRY

_ga         loop.homes        HTTP      2 years

Cookie purpose description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

_gat       loop.homes        HTTP      1 day

Cookie purpose description: Used by Google Analytics to throttle request rate

_gid       loop.homes        HTTP      1 day

Cookie purpose description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

collect   google-analytics.com     Pixel      Session

Cookie purpose description: Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels.

 

Category: Marketing (8)

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

COOKIE NAME   PROVIDER           TYPE      EXPIRY

__ab12#              loop.homes        HTTP      1 year

Cookie purpose description: Unclassified

__hssrc loop.homes        HTTP      Session

Cookie purpose description: Collects statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.

__ptq.gif             hubspot.com     Pixel      Session

Cookie purpose description: Sends data to the marketing platform Hubspot about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.

_fbp      loop.homes        HTTP      3 months

Cookie purpose description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

embed/v3/timings.gif    forms.hsforms.com        Pixel      Session

Cookie purpose description: Collects data on visitors’ preferences and behaviour on the website – This information is used make content and advertisement more relevant to the specific visitor.

fr             facebook.com   HTTP      3 months

Cookie purpose description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

hubspotutk        loop.homes        HTTP      1 year

Cookie purpose description: Keeps track of a visitor’s identity. This cookie is passed to the marketing platform HubSpot on form submission and used when de-duplicating contacts.

tr             facebook.com   Pixel      Session

Cookie purpose description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

 

Consent to use cookies
We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where these are essential for us to provide you with a service that you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process).

There is a notice on our home page which requests your consent to place cookies on your device.

How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/your-data-matters/online/cookies/ .

How to contact us
Please contact us if you have any questions about this cookie policy or the information we hold about you. Our full details are:
Full name of legal entity: Trust Power Limited
Email address: [email protected]
Postal address: The Privacy Officer, Trust Power Limited, Second Floor, 13 Berkeley Street London, United Kingdom, W1J 8DU

Changes to this cookie policy
We may change this policy from time to time, when we do we will inform you via via email if you are a user of the Loop app or subscribe to our marketing emails, and a pop-up notice on our website.

This policy was last updated October 2019.