Firstly, have you completed your tariff and household details in the Loop app?  If not, please do that first.  If so, please read on…

To allow us to add your historic energy usage data to your new Loop account please provide the details requested below.


  • Email: this is the current email address that you are using for your new Loop account
  • Legacy Loop email  address: this is the email address used by the legacy Loop app or web account – may be the same or different to the email address you are using for the new Loop account.
  • New Loop installation postcode: this is the postcode where you have installed your new Loop kit – the same postcode that you have submitted when setting your tariff in the new Loop app.