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Navigating Issues with Your Smart Meter In-Home Display

Do you have a blank smart meter screen or a broken in-home display? Perhaps you’ve lost it or never had one? Accepting a loss of control and higher bills is not your only option. Loop is here to help.

Green table with smart meter in-home display device on top of it with pink squares coming out the top of the smart meter

What is a Smart Meter In-Home Display?

A smart meter in-home display (IHD) is a small digital screen linked to your smart meter, often given during your installation. 

This screen is an energy monitor that gives insights into your live energy use and costs, which is important for understanding how your home uses energy. But, it’s not a guarantee of lower bills. That’s where a smart meter app like Loop is necessary.

Are You Facing Smart Meter Display Challenges?

In the wake of the energy crisis, households nationwide are adopting smart meters to take command of rising energy costs. However, an increasing number of users encounter hurdles accessing vital energy data through their in-home displays (IHD), with some households not even given a smart meter in-home display during their installation. 

Others may also encounter problems if they live in shared accommodation. Flat dwellers regularly report being unable to access their energy data. The smart meter and the IHD have to maintain a wireless connection. In flats the meter is often remote from the property, meaning the IHD won’t work, denying access to the energy data which is vital for reducing energy consumption.

Households who have lost or broken their displays have reported long wait times for a replacement, plus the added expense is unwelcome. But there’s another solution to accessing your smart meter data for free.

White poster with a smart meter in-home display titled 'missing' stuck up with tape at the top and with tear off tabs at the bottom
Smart meter in-home display device in front of a mobile screen showing the Loop app's daily electricity use tracking screen on circular purple background

Enter the Loop App: Your Comprehensive Solution

The free Loop app is the perfect solution to address smart meter in-home display issues and more. It instantly unlocks your smart meter data on your smartphone, providing unique analysis and the tools to monitor energy usage, make informed decisions about how to use less and save money on your energy bill.

Join thousands of Loop users who have not only overcome IHD challenges but have significantly reduced their energy consumption. On average, Loop users reduce their energy use by 15%.


Loop has helped thousands of users with a broken, lost or missing smart meter in-home display.

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Fantastic app. Very accurate and more accessible and easier to use than a smart meter display. Then, when I moved home and found the smart meter display in the new property was missing, it gave me invaluable visibility of my new energy usage. Having such detailed daily usage data really helps you understand and affect your usage and thus those dreaded bills. Grateful to have found this fantastic app.
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Loop is great! I needed a way to read my smart meter without having to buy a replacement monitor system. The one I was provided with when my meter was installed never worked. Loop works brilliantly and I can see with ease how much I'm spending on household energy over time. Once you can see your usage pattern, it's easy to change and save money. A+++
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Great free app for tracking your electricity usage if on a smart-meter. My smart-meter monitor is too far away from the smart meter in my apartment block so I am unable to get readings, and my supplier's app does not supply this, so I was I was delighted to discover Loop. Loop allows you to see your usage every hour, so it is helpful to monitor what devices use the most electricity and your "phantom load", it also helpful to have a broader look through the week and month views.