It's time to Turn Down and Save
Earn rewards for using less electricity. Click to find out more
Our winter Turn Down and Save scheme rewards Loop users for using less electricity when the demand is highest, in a number of national energy-saving ‘events’. From November, there will be at least 10 events across the winter, each lasting for an hour or more.
If you join Turn Down and Save the aim is to use less electricity than normal during the event. If you’re successful, you’ll receive a reward for any reduction compared to normal that you make.
Last year our users earned over £120k, donating over £20k to one of the UK’s top energy poverty charities!
Existing Loop users can join via the link on their Loop app homescreen.
Not a Loop user yet? Sign up for FREE and earn rewards in our Turn Down and Save scheme.
If your question isn’t listed below, please check out our full list of FAQs here.
Turn Down and Save pays Loop users for using less electricity at peak times. It is part of the Electricity System Operator’s (ESO’s) Demand Flexibility Service.
At peak times it’s expensive for ESO to balance supply and demand. ESO pays some of the most expensive electricity generators to generate electricity at peak times. But it also pays factories and businesses to reduce their usage. This can often be cheaper than turning more generators on. Turn Down and Save extends the same offer to Loop customers. If you can use less electricity during peak periods Loop will pay you a reward.
Turn Down and Save is supported by ESO. ESO are supporting several Demand Flexibility Services with different providers this Winter.
Please note that you can only sign up to one Demand Flexibility Service.
If you sign up to a second service then you will be automatically removed from the first service that you signed up to.
We’ll notify all users of future events by email and/or push notifications as they are announced by ESO. We will generally have less than 24 hours notice. Please ensure you are subscribed to Loop emails and have enabled push notifications.
In order to take part in an event, you need to have joined the Turn Down and Save scheme 2 working days before a given event and then opt in to that event when it is announced. This is dictated by ESO, not us.
Turn Down and Save is available to everyone with an electricity smart meter (see the Terms and Conditions for full details on eligibility). In order to take part in an event, you need to have joined the Turn Down and Save scheme 2 working days before a given event and then opt in to that event when it is announced. This is dictated by ESO, not us.
Existing Loop Users will be emailed with instructions on how to sign up to Turn Down and Save or can sign up via the Loop app.
If you don’t have a Loop account already, click here to set up your free Loop account – once your account is active we’ll email you with instructions on how to sign up to Turn Down and Save.
You must be a Loop user to sign up to Turn Down and Save.
Existing Loop Users will be emailed with instructions on how to sign up to Turn Down and Save or they can opt in via the Loop app.
If you don’t have a Loop account already, click here to set up your free Loop account – once your account is active we’ll email you with instructions on how to sign up to Turn Down and Save.
Loop is paid by ESO for every kWh our customers reduce their use by. We aim to pass 80% of this revenue to customers as rewards. We retain the remaining 20% to cover the costs we incur in providing the service.
For the first six events, we expect to be paid £3 from ESO per kWh saved. We expect to pay you approximately £2.50 per kWh saved.
So for example, if your baseline for the event duration was 1kWh and you reduced it to 0.5kWh we would pay you £1.25.
The rate per kWh will vary after the first six events and we can’t guarantee what it will be. But we are committed to passing 80% of the savings through to our customers.
If you would like to withdraw your consent and opt out of Turn Down and Save, please complete this short form and we’ll remove you from the scheme.
Please note: you will still be eligible to receive the rewards you’ve earned so far from the events you’ve taken part in with us. Rewards for all events up to March 2024 will be paid no later than the end of April 2024.